Returns

If an exchange or refund is required, then the items should be returned to us in its original condition and packaging within 14 days of your purchase. Please follow the following procedure:

1. Inform us by email of the items you wish to return stating the reason, products being returned and the original order number (this will be on the despatch document sent to you). 

2. We will confirm acceptance of your return.

We will only pay the return costs and subsequent re-delivery costs (if applicable) if the return is a result of our error or if the goods are faulty. If this is the case, you will be sent a returns postage label.

If the return is due to your error then simply return to the address below, please ensure you include a copy of your original invoice:

Returns Department
Premier Sports & Leisure
Unit 4/5, Peartree Business Centre
Grouse Road, Colgate
West Sussex RH13 6HT

3. Please note all parcels must be sent back using Recorded Delivery. Return postage is at your own cost and risk. If we do not receive the goods back, we will be unable to issue a refund or replacement. 

4. Refunds are issued within 5 working days of us receiving the goods with notification confirmed via email. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with. This does not affect your statutory rights. 

5. Customers returning their goods for exchange within the returns period of 14 days after purchase will be subjected to a charge for postage costs incurred when re-shipping the product(s). Charges will be taken from the card used when placing your original order. 

6. Items that have been customised cannot be returned. This includes initials, numbers, sponsor logos and in some cases club insignia. Please check BEFORE returning your item  

Faulty Goods

You have 30 days to reject your goods if they are of an unsatisfactory quality, unfit for purpose or not as described and receive a full refund. If the fault developed within first six months of you owning the product and you’re looking for a repair or replacement, it’s down to us to check the fault in order to demonstrate the product wasn’t faulty when you received it. Because of this, we will want to get it checked by a manufacturer. Therefore, we will cover the costs of doing so. If the fault developed after the first six months of you owning the product, the onus is on you to prove the fault was present at the time you took ownership of it. Therefore, you are expected to pay for any reasonable steps and delivery costs to prove the fault was present at the time of purchase.

6. Items that have been customised cannot be returned. This includes initials, numbers, sponsor logos and in some cases club insignia. Please check BEFORE returning your item  

 

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